Privacy Notice

Effective Date: 04th February, 2026

This Privacy Notice describes how TISAHUB Private Limited (“TISAHUB”, “Company”, “we”, “us”, or “our”) collects, uses, stores, shares, and protects personal data in accordance with the Digital Personal Data Protection Act, 2023 (“DPDP Act”) and applicable Indian laws.

1. Identity of Data Fiduciary

  • Legal Name: TISA HUB Private Limited
  • Registered Office: F no. A504, The Almonds, Sno 1-47/1/1, Kemse Wasti, Wakad, Pune, MH, India, 411057
  • Email: compliance@tisahubs.com

2. Applicability

This Privacy Notice applies to:

  • Visitors to our website
  • Individuals requesting demos or information
  • Authorized users of the TISA HUB platform
  • Customers and business contacts

3. Personal Data We Collect

We may collect the following personal data:

  • Contact & Business Information: Name, work email address, company name, designation, phone number, country, and communications.
  • Account & Access Data: User ID, roles, permissions, login credentials, authentication records, and access logs.
  • Customer Uploaded Content: Documents, files, metadata, tags, and labels uploaded to the platform. Such documents may contain personal data depending on their nature.
  • Technical, Usage & Security Data: IP address, browser and device details, audit logs, timestamps, cookies, and analytics data (where enabled).

4. Purpose of Processing

We process personal data for the following purposes:

  • Providing and operating the TISA HUB platform and its features
  • User authentication, access control, and audit trail maintenance
  • Customer onboarding, communications, and support
  • Security monitoring, fraud prevention, and incident response
  • Compliance with legal and regulatory obligations
  • Platform improvement and service reliability

5. Lawful Grounds for Processing

We process personal data on the following lawful grounds under the DPDP Act:

  • Consent provided by the Data Principal
  • Performance of a lawful contract or provision of requested services
  • Compliance with legal obligations
  • Legitimate uses including security, fraud prevention, and service improvement

Where required, we obtain consent before collecting or processing personal data. Consent may be withdrawn at any time by contacting us at compliance@tisahubs.com, subject to legal and contractual restrictions.

7. Sharing of Personal Data

We may share personal data:

  • Internally on a need-to-know basis
  • With trusted third-party service providers (processors) such as cloud hosting, security, analytics, email delivery, and customer support, under contractual confidentiality and data protection obligations
  • With professional advisors (legal, audit, compliance)
  • With government or regulatory authorities where required by law
  • We do not sell personal data.

8. Cross-Border Data Transfer

Personal data may be processed or stored outside India where necessary for service delivery, subject to applicable laws and adequate safeguards as permitted under the DPDP Act.

9. AI Processing & Uploaded Documents

Uploaded documents are processed solely to deliver platform services such as document analysis, clause mapping, and audit-ready outputs. Customer data and uploaded documents are not used to train AI models by default unless explicit consent is provided.

10. Data Retention

Personal data is retained only for as long as necessary to:

  • Fulfil the purposes stated in this Notice
  • Meet legal, regulatory, audit, and security requirements
  • Data is securely deleted or anonymized upon expiry of retention requirements or account closure, unless legally required otherwise.

11. Data Security

We implement appropriate administrative, technical, and organizational measures to protect personal data against unauthorized access, loss, misuse, or alteration.

12. Rights of Data Principals

As a Data Principal under the DPDP Act, you have the right to:

  • Access information about your personal data
  • Request correction or updating of personal data
  • Request erasure of personal data, subject to legal obligations
  • Withdraw consent
  • Register grievances with us

13. Grievance Redressal

  • Grievance Officer Email: compliance@tisahubs.com
  • We will acknowledge grievances within a reasonable time and resolve them in accordance with applicable law.

14. Cookies

We use cookies and similar technologies for essential website and platform functionality, security, and analytics (where enabled). You may manage cookie preferences through your browser or platform settings.

15. Children’s Data

Our services are not directed at children. We do not knowingly collect personal data of children.

16. Updates to this Privacy Notice

We may update this Privacy Notice periodically. The updated version will be published on our website with a revised effective date.

17. Contact Information

For any questions, requests, or concerns regarding this Privacy Notice or personal data processing, please contact: Email: compliance@tisahubs.com

Approved by the board on 04th February 2026.

All rights reserved © 2026 TISAHUB Private Limited.