Privacy Policy

Effective Date: 04 February 2026

This Privacy Policy describes how TISA Hub Private Limited (“TISA Hub”, “Company”, “we”, “us”, or “our”) collects, uses, stores, shares, and protects personal data in accordance with the Digital Personal Data Protection Act, 2023 (“DPDP Act”) and applicable Indian laws.

1. Identity of Data Fiduciary

Legal Name: TISA Hub Private Limited
Registered Office: F no. A504, The Almonds, Sno 1-47/1/1, Kemse Wasti, Wakad, Pune, MH, India, 411057
Email: contact@tisahubs.com

2. Applicability

This Privacy Policy applies to:

Visitors to our website
Individuals requesting information or engagement scoping
Clients and authorized users of TISA Hub delivery environments
Customers, partners, and business contacts

3. Personal Data We Collect

We may collect the following personal data:

Contact & Business Information: Name, work email address, company name, designation, phone number, country, and communications.
Account & Access Data: User ID, roles, permissions, login credentials, authentication records, and access logs for delivery collaboration.
Client Engagement Materials: Documents, project specifications, metadata, tags, and labels shared during consulting engagements. Such materials may contain personal data depending on their nature.
Technical, Usage & Security Data: IP address, browser and device details, audit logs, timestamps, cookies, and analytics data (where enabled).

4. Purpose of Processing

We process personal data for the following purposes:

Delivering advisory, software engineering, and CloudOps services
User authentication, access control, and audit trail maintenance
Client onboarding, project communications, and delivery support
Security monitoring, fraud prevention, and incident response
Compliance with legal and regulatory obligations
Service quality, operational reliability, and client success

5. Lawful Grounds for Processing

We process personal data on the following lawful grounds under the DPDP Act:

Consent provided by the Data Principal
Performance of a lawful contract or provision of requested services
Compliance with legal obligations
Legitimate uses including security, fraud prevention, and service improvement

Where required, we obtain consent before collecting or processing personal data. Consent may be withdrawn at any time by contacting us at contact@tisahubs.com, subject to legal and contractual restrictions.

We may share personal data:

Internally on a need-to-know basis
With trusted third-party service providers (processors) such as cloud hosting, security, analytics, email delivery, and customer support, under contractual confidentiality and data protection obligations
With professional advisors (legal, audit, compliance)
With government or regulatory authorities where required by law
We do not sell personal data.

8. Cross-Border Data Transfer

Personal data may be processed or stored outside India where necessary for service delivery, subject to applicable laws and adequate safeguards as permitted under the DPDP Act.

9. AI Processing & Uploaded Documents

Client materials shared for technical analysis or workflow engineering are processed solely to deliver agreed-upon professional services. Client data and project documents are not used to train external or public AI models unless explicit consent is provided.

10. Data Retention

Personal data is retained only for as long as necessary to:

Fulfil the purposes stated in this Policy
Meet legal, regulatory, audit, and security requirements
Data is securely deleted or anonymized upon expiry of retention requirements or contract termination, unless legally required otherwise.

11. Data Security

We implement appropriate administrative, technical, and organizational measures to protect personal data against unauthorized access, loss, misuse, or alteration.

12. Rights of Data Principals

As a Data Principal under the DPDP Act, you have the right to:

Access information about your personal data
Request correction or updating of personal data
Request erasure of personal data, subject to legal obligations
Withdraw consent
Register grievances with us

13. Grievance Redressal

Grievance Officer Email: contact@tisahubs.com
We will acknowledge grievances within a reasonable time and resolve them in accordance with applicable law.

14. Cookies

We use cookies and similar technologies for essential website functionality, security, and analytics (where enabled). You may manage cookie preferences through your browser settings.

15. Children’s Data

Our services are not directed at children. We do not knowingly collect personal data of children.

16. Updates to this Privacy Policy

We may update this Privacy Policy periodically. The updated version will be published on our website with a revised effective date.

17. Contact Information

For any questions, requests, or concerns regarding this Privacy Policy or personal data processing, please contact: Email: contact@tisahubs.com

Approved by the board on 04 February 2026.